Overview
SPS partners with several of the leading manufacturers of recording systems in order to offer the best solution for individual company needs. From a few channels to thousands, SPS will scale a solution that grows with end-user expansion requirements. Whether your recording needs are for compliance regulations, liability protection, dispute resolution, quality monitoring and coaching, or business intelligence, SPS professionals are equipped to provide system design, implementation, training, and ongoing support.
SPS is well versed and experienced in call recording, monitoring and analytics. SPS professionals started recording data in the era of multiple channel reel to reel recorders. Over the years, we have pioneered many of the concepts taken for granted today*:
- We helped introduce the change from analog to digital recording and telephony.
- We installed the first T1 side recorder for a major supplier.
- We pioneered many of the early CTI applications, as well as synchronized screen recording and playback.
- Today SPS successfully implements new technologies including VoIP, Speech Analytics and Call Data Mining on a daily basis.
*SPS acquired DigiVoice in 2009.
Drivers
You cannot manage what you cannot measure- Reporting facilitates installation and deployment
- Tailored reporting to individual needs
- Integrated administration makes it possible to implement real-time changes
- Extensive drill-down lets managers know not just what happened – but why it happened
- Data import enables companies to tie contact center performance to business results
Do I Need Recording?
- Do you have to record calls for compliance reasons (PCI, HIPAA)?
- Do you want to increase customer retention?
- Do you want to improve customer satisfaction?
- Do you manage disputes?
- Are you interested in reducing operating expenses?
- Do you simply want to capture the “Voice of the customer”?
If you answered yes to any of these please click the Request a Demo link below!
Technology
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NICE Systems
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data – from telephony, web, email, radio, video, and other data sources. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.
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Verint
As an Avaya OEM Partner, Verint Witness Actionable Solutions offer recording solutions to meet a wide range of business needs, including full-time recording, IP recording and PCI and recording encryption. |
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dvsAnalytics
dvsAnalytics is a leading provider of agent productivity and analytics solutions for enterprises and contact centers. Its award-winning technology, Encore, brings together voice and screen recording, quality monitoring, performance management, coaching, and reporting into a unified solution for analyzing customer interactions, capturing business intelligence, and enhancing the customer experience.
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CallCopy
CallCopy is one of the fastest growing companies in the call recording / quality monitoring industry. CallCopy’s momentum is fueled by successful installations and satisfied clients. As the range of industries they serve continues to expand, their solution suite grows accordingly. CallCopy is always evaluating new technologies that will provide greater efficiencies to the users and administrators, and their business development team is finely tuned to the ebbs and flows of the market. |
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SPS TotalCare Services
SPS provides a full range of services related to call recording solutions. From an initial design to providing an outline of what you need to do to accomplish business goals, to product integration and performance enhancement, we leverage internal expertise and knowledge along with manufacturer intelligence to provide a comprehensive solution that will work!
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Project Management
SPS works with you to determine the project's scope and goals. SPS’ team of pre-sale engineers, product experts, technicians and trainers confirm customer requirements, system configuration, and customized application design. As a project plan can be ever changing, the Project Manager conducts on-going project reviews and progress meetings in order to assure project accuracy and viability.
Training
At SPS, training extends beyond simply instructing businesses on the use of their hardware and software. We view the ongoing relationship with our clients as our most important goal as we work to understand each unique business need. Training focuses not just on the solution purchased but on how that solution should be designed to address business requirements.
Support
Our Support Team provides exceptional and dependable service for your mission-critical applications. Our Support Engineers have been trained and certified on all applications to ensure system questions and problems are resolved efficiently and effectively. With online diagnostic tools, we can access each system remotely to evaluate problems and begin the repair process.